Shipping policy

Shipping Policy

Last Updated: August 2026

GRE Global Source Shipping Policy

At GRE Global Source, we are committed to providing a professional and transparent shipping experience for customers, businesses, wholesalers, distributors, and project buyers worldwide.

Please read this Shipping Policy carefully before placing an order.

Order Processing

After an order is placed and payment has been successfully received:

GRE reviews and confirms the order.
Order details are verified.
Products are prepared for dispatch according to the stated availability and production timeline.
Customers receive order updates and status notifications where available.

Processing times vary by product and are displayed on the applicable product page.

Product Availability & Production Times

Certain GRE products may:

Be available from stock
Require assembly
Require customization
Be manufactured to order
Be produced according to project specifications

Production and processing times stated on product pages are estimates only and may vary based on production schedules, order volumes, material availability, and other factors.

Production time is not the same as shipping or transit time.

FOB Pricing

Many GRE products are sold using FOB (Free on Board) pricing terms.

Important

The displayed FOB product price includes the product only unless otherwise stated.

The following costs are generally not included in the FOB price:

International freight
Ocean shipping
Air freight
Insurance
Customs duties
Import taxes
Customs clearance fees
Destination port charges
Local transportation
Warehousing fees
Other destination-related costs

Unless otherwise agreed in writing, these costs are the responsibility of the buyer.

Freight Arrangements

Customers may choose either of the following options:

Option 1 – Customer Arranged Freight

Customers may arrange transportation using their own:

Freight forwarder
Shipping company
Logistics provider

GRE will coordinate shipment release according to the agreed terms.

Option 2 – Freight Assistance from GRE

Customers may request a separate freight quotation from GRE Global Source.

Where available, GRE may assist with:

Freight quotations
Transportation coordination
Shipping documentation
Logistics support

Freight costs are quoted separately unless expressly included in a written agreement.

International Shipping

GRE Global Source serves customers in multiple international markets.

International shipping availability depends on:

Product category
Destination country
Shipping regulations
Customs requirements
Carrier availability

Not all products may be available in all jurisdictions.

Customs, Duties & Taxes

For international shipments, the buyer is responsible for:

Import duties
Import taxes
VAT/GST
Customs clearance fees
Brokerage charges
Compliance requirements
Other government-imposed charges

GRE Global Source is not responsible for delays caused by customs authorities, inspections, or regulatory agencies.

Shipping Time Estimates

Shipping transit times vary depending on:

Destination
Shipping method
Carrier schedules
Customs processing
Local delivery arrangements

Any shipping estimates provided are intended as guidelines only.

GRE does not guarantee delivery dates unless specifically confirmed in writing.

Shipment Tracking

Where tracking services are available, customers will receive shipment and tracking information once products have been dispatched.

Tracking availability depends on:

Shipping method
Carrier
Destination
Freight arrangements

Delivery Delays

GRE Global Source is not responsible for delays resulting from circumstances beyond its reasonable control, including:

Manufacturing delays
Material shortages
Port congestion
Carrier disruptions
Weather events
Customs inspections
Government actions
Labor disputes
Force majeure events

Customers will be notified of significant delays when reasonably possible.

Damaged Shipments

Customers should inspect shipments immediately upon receipt.

If products arrive damaged:

Document the damage with photographs.
Retain all packaging materials.
Notify GRE Global Source within 48 hours of delivery.
Provide relevant shipment and order information.

Claims submitted outside this timeframe may not be eligible for review.

Incorrect Shipping Information

Customers are responsible for providing accurate:

Names
Addresses
Contact information
Delivery instructions

GRE Global Source is not responsible for delays, costs, or losses resulting from inaccurate customer information.

Additional charges incurred due to incorrect shipping information may be the responsibility of the customer.

Shipping Restrictions

GRE reserves the right to decline shipment to certain countries, regions, or customers where:

Legal restrictions apply
Compliance concerns exist
Export controls apply
Carrier service is unavailable

Commercial, Wholesale & Distributor Orders

Large commercial, wholesale, distributor, project, and OEM orders may be subject to separate shipping arrangements and written agreements.

Specific logistics, freight terms, timelines, and responsibilities will be outlined during the quotation and order confirmation process.

Contact Us

For shipping inquiries, freight quotations, logistics support, or order assistance, please contact:

GRE Global Source
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Website: [Insert Website URL]

GRE Global Source
GRE Products. Global Supply.
Developed by GRE. Built for Global Markets.